While this is not normal behavior, here are some things you can try. First, power-cycle the device by holding the power button for 20 seconds, 5 times. Attempt to start the phone by holding down the power button and the volume-down button at the same time. This will start recovery mode where you can perform a factory reset. If this does not solve your problem, please follow these steps:

1) Let your phone rest for 12 hours (do not charge);

2) Charge with the official charger and cable for 6 hours;

3) After 6 hours, disconnect then reconnect your phone to the charger. A low battery screen should appear;

4) Do not attempt to boot. Allow it charge for 1 more hour;

5) After 1 hour, your device should be ready to boot and power-on.

The Black Shark is designed to run at maximum performance while dissipating heat with liquid-cooling. As a result, you may feel some heat on the body of the phone during intensive usage.

However, we assure you that our devices and hardware have been thoroughly tested for safety, so heat is not a concern.

If you feel that your phone is producing heat outside of normal levels, please contact customer support for help.

First, confirm whether the issue is related to a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.

Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a factory reset.

The following advice will help you to keep your phone looking good and performing well.

1) Use a soft dry cloth to clean your phone and charger. Don't use liquids such as alcohol, dilution agents or benzene;

2) From time-to-time, clean the socket where the charger cable connects to the phone. Dust tends to gather there. This will ensure a good connection;

3) Don't use needles, pen points or other sharp objects on the keypad or screen;

4) Don't use your phone with wet hands – it could injure you and damage the phone.

5) Don't use your phone in a dusty or dirty environment.

6) Keep your phone away from extremes of heat – like radiators or ovens. It may malfunction if it gets too hot.

7) If your phone gets wet, the warranty will be void.

8) If there's anything wrong with the phone, battery, charger, or any accessory, please contact our support for help.

Currently, no. We are working on offering you more customization options in the future. 

The Black Shark device does not have an IP certification. Please avoid water and high levels of humidity.

Gameboost mode boosts your CPU and GPU performance. This will increase power consumption and heat-dissipating from your device.